Recent blog posts 
I am ashamed to say that this is something I have heard a few times recently… 
It can be difficult as an organisation that centres itself around our customers “pain points” to accurately keep all our services at the forefront of their minds. As our Industry is constantly changing and our customers’ needs ever adapting, we pride ourselves on keeping well ahead of the curve in diversifying our service offerings. 
If someone would have told me 10 months ago I’d be working full time in Leeds for a security and facilities management business, I’d have told them they were very much mistaken. 
Yet here I am and I’m delighted to take up my role at White Star as Customer Experience Manager. 
 
My journey here has not been a conventional one. I started working here one day a week in June 2018 as part of my work with Fresh Thinking. 
 
Originally, I was brought in to the business to help design and execute a process driven business development plan to add to the fantastic foundations that Dan Mottram and his team have built over the last 5 years. 
 
One day per week gave me the opportunity to be strategic in planning and design, but allowed me no time to get hands on with customer relationships, something that I really enjoy. 
As the new law on GDPR came into effect last year, I’m calling for an open-minded approach to sharing data in order to reduce business risk and crime. 
As you would expect, huge amounts of data are collected by private security companies from their customers in relation to incidents that have happened in their business. The proactive providers should utilise this data to try to predict what will happen in the future based on the trend, then adapting the security solution based on the new information should reduce the risk to the customer. 
Some Facts & Figures Around The Importance Of Defib Units 
Each year in Britain around 30,000 people are struck by sudden cardiac arrest out-side of hospital environments. They can affect anyone at any time – from young chil-dren at school, to adults when they’re at home, work or out in public places. 
If victims aren’t treated properly, more often than not, cardiac arrests are fatal. The British Heart Foundation’s figures show that only one in ten victims survive. There are a couple of reasons for this sorry figure – namely the lack of accessible defibrilla-tors and a distinct lack of education and training. 
Why at White Star our quotations are only valid for 2 weeks… 
It can seem strange to put a strict timeline on the lifespan of quotations and this process has certainly had some scrutiny over the years, however is a strong premise that makes us keep to this archaic process. 
Simply it all revolves around commitment. 
Our commitment in providing you the best possible price at that correct time, but more importantly our commitment to taking you and your business just as seriously as we take ourselves. 
“Time is free, but it’s priceless” – Harvey Mackay 
As a business owner, it is important for me to support the community that my business serves and not just from a crime perspective. 
I’m a passionate Yorkshireman who cares about my community, from our schools, to our hospitals and our local economy. 
 
I’m not just talking about something that looks good on your corporate and social responsibility policy. 
Here at White Star Security we are always trying to improve the skill base of our staff. This keeps staff interested in their role as well as keeping staff up to date with current legislation and trends within the Security Sector. 
Continuous ongoing training is important not just to employee development and staff morale, but it also affects the success of your business in many ways. 
 
A business should never stand still and nor should the development of your staff. If you look past this, there are a number of important reasons why ongoing staff training can be beneficial to your business and should therefore be made a priority. With quality training in place, this will improve staff productivity. 
Operation Managers play a central role in stabilizing an organization's policies and procedures across your business. 
As the newly promoted Area Operation Manager here at White Star Security, the role of the Area Operations Manager is often assumed by the business's owner (MD) or its general manager, however as the business continues to grow this role is generally passed down to senior managers within the company. The job role involves overseeing the company's strategic approach to its on-site operations. 
Do you follow the classic definition of a leader: someone who aims to influence and motivate employees to meet organisational goals and effectiveness? 
If you’re doing your job, then this definition might sound familiar.  
 
But let’s get more specific. Do you have a leadership style that you usually use? 
 
Most leaders generally adhere to one or two preferred styles of leadership with which they feel comfortable. But the challenge is that great leaders have multiple leadership styles in their toolkit and they are adept at diagnosing situations and using the right leadership styles at the right times. 
 
Below are five styles drawn from theory and research on leadership that I think are important for all leaders to have in their toolkit: 
Among the many roles of a manager in a business, one of the most important is managing rotas and scheduling the staff. After all, you can’t complete work without any workers. It’s vital that you put thought into the rotas and scheduling process and treat your staff professionally. 
Function 
Scheduling staff creates an order and a flow to your business. Everyone knows when they’re supposed to work, which allows them to focus on their job. Proper scheduling ensures the important tasks are covered at appropriate times. 
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